1. Information We Collect

We collect information you provide directly to us when using our services, including:

• Name and contact information (email, phone number)
• Booking details (pickup/drop-off locations, dates, times)
• Payment information (processed securely by Stripe)
• Communication preferences and correspondence with us

2. Payment Information Security

We do not store your credit card information. All payment processing is handled securely by Stripe, a PCI-DSS Level 1 compliant payment processor. Your card details are encrypted and transmitted directly to Stripe's secure servers. We only receive confirmation of successful transactions and the last four digits of your card for reference purposes.

3. How We Use Your Information

We use the information we collect to:

• Process your bookings and payments
• Send transaction confirmations and receipts
• Communicate with you about your bookings and services
• Coordinate with transportation providers on your behalf
• Improve our services and customer experience
• Respond to your inquiries and support requests
• Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Transportation providers to fulfill your booking
• Payment processors (Stripe) to process transactions
• Service providers who assist in operating our business
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption for all data transmission
• Secure, encrypted database storage
• Regular security audits and updates
• Access controls and authentication measures

6. Cookies and Tracking

We use essential cookies to ensure our website functions properly and to maintain your session. We may also use analytics tools to understand how visitors use our site, helping us improve our services.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Receive a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Transaction records may be retained for longer periods as required by law or for legitimate business purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Website: busbie.co